ROLE PURPOSE

The Asset & Configuration Administrator is responsible for facilitating the lifecycle management of IT assets and configurations within the organization. This includes tracking and maintaining accurate records of all hardware and software assets, ensuring compliance with configuration management processes, and supporting IT service management (ITSM) practices. The role requires close collaboration with various departments to ensure efficient and effective use of IT resources.

ROLE REQUIREMENT

• Ensures that the Service Asset Management and Configuration Management Processes operate effectively and efficiently
• Maximizes the fit between people, process, and technology
• Implements and facilitates the organization’s Service Management and Configuration Management policies and standards
• Evaluation of proprietary Asset Management and/or Configuration Management tools and recommends those that meet the organization’s budget, resource, timescale, and other technical requirements
• Plans population of the Asset Management Database and/or Configuration Management System, the central libraries, tools, common codes, and data.
• Proposes and/or agrees to interfaces with Change Management, Problem Management, Release Management processes, and Network Management,
• Computer Operations, Logistics, Finance and Administration functions
• Monitors and controls the Service Asset and Configuration Management process, using qualitative and quantitative Key Performance Indicators
• Assists with audits of the Service Asset and/or Configuration Management activities for compliance with established Policies and Procedures.
• Produces reports and Management information, including impact analysis reports and Service Asset/Configuration status reports
• Must be an effective communicator
• Has knowledge of IT Infrastructure within their department 

PROFESSIONAL COMPETENCIES

• Strong organizational and analytical skills.
• Excellent attention to detail and accuracy.
• Proficiency in using asset and configuration management tools.
• Ability to work independently and as part of a team.
• Effective communication and interpersonal skills.
• Efficiently manage time and prioritize tasks to meet deadlines and handle multiple projects simultaneously.
• Ability to develop, maintain, and update comprehensive documentation for asset and configuration management processes.
• Demonstrates high ethical standards, integrity, and professionalism in handling company assets and confidential information.
• Takes responsibility for actions and decisions, ensuring accountability in asset and configuration management activities.

QUALIFICATIONS & EXPERIENCE

• Matric essential
• National Diploma in information technology, or a related field.
• Minimum of 1–2 years of experience in IT asset management, configuration management, or a related role.
• Experience with IT service management (ITSM) tools and practices.
• Demonstrated Familiarity with ITIL framework is preferred.