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Our client is a fast-growing, medically guided GLP-1 weight loss and metabolic health program. They partner with licensed providers and pharmacies across multiple states to deliver high-touch, concierge-level care focused on long-term success—not one-time prescriptions. This business is built on memberships, retention, and patient relationships, and operations is the backbone of everything they do.

About the position: 

We are hiring an Operations Manager to own the full patient and revenue engine for our GLP-1 program. We are looking for someone who has a proven track record of running and scaling a revenue-driven operation — whether in telehealth, GLP-1, e-commerce, subscriptions, dropshipping, or sales-led businesses — where conversion, fulfillment, billing, and retention all mattered.

You will operate inside HubSpot (CRM, pipelines, follow-ups) and Vagaro (memberships, billing, scheduling) and be accountable for turning marketing into revenue—and revenue into long-term patients.

Responsibilities: 

Lead Flow & Sales Execution

• Ensure 100% of leads are contacted, worked, and properly followed up in HubSpot
• Make sure all consultations are scheduled, attended, and converted
• Hold the sales team accountable to follow-ups, response times, and task completion
• Maintain a minimum 35% consult-to-enrollment conversion rate
• Identify where leads stall or drop and fix the process

Customer Retention & Lifetime Value

• Own patient retention with a target of 8+ months LTV per patient
• Track pauses, cancellations, and failed reorders
• Build and manage retention workflows inside HubSpot and Vagaro
• Ensure patients receive consistent follow-ups, education, and reorder reminders

Vagaro (Memberships, Billing & Scheduling)

• Manage all GLP-1 memberships, billing, upgrades, pauses, and cancellations
• Ensure every patient is on the correct plan and billed correctly
• Set up programs, discounts, and promotions
• Audit accounts to prevent revenue leakage
• Manage consults, follow-ups, and check-in appointments

HubSpot CRM Ownership

• Maintain clean, accurate lead and patient pipelines
• Ensure every lead and patient has tasks and next steps
• Monitor conversion, follow-ups, and pipeline health
• Keep the sales and care teams accountable to CRM usage

Provider & Pharmacy Coordination

• Track NP clearances and prescription submissions
• Monitor pharmacy fulfillment and shipping timelines
• Resolve delays and escalate issues before they impact patients

Process, Team & Reporting

• Create and maintain SOPs and workflows
• Train team members on systems and process
• Monitor KPIs including leads, conversion, churn, LTV, and MRR
• Provide weekly and monthly operational reporting