INTRODUCTION:

Komatsu South Africa is offering an exciting opportunity for a highly skilled and motivated Manager: Aftermarket to join our Customer Solutions and Aftermarket Division at our Head Office in Germiston. The ideal candidate will bring 8 years of experience in a technical environment, including 4 years in a leadership role, and hold a B.Degree in Engineering or a B.Degree in Business/Commercial/Marketing Analytics/Accounting/Supply Chain. 

SUMMARY OF JOB ROLE:

1. Aftermarket Pricing & Business Management:

• Stays abreast with pricing strategies
• Plans pricing assessments at fixed intervals
• Conducts competitor parts pricing comparisons
• Approves quotations for attachments and Aftermarket parts
• Develops Aftermarket Business Plan
• Provides input into Aftermarket pricing strategy & SVM management
• Provides input into Supplier contracts & pricing
• Provides input into Component Pricing Strategies
• Follows-up on quotes submitted
• Monitors correctness & timeousness of quotations
• Resolves problems & issues with quotations
• Communicates changes to internal stakeholders
• Monitors the external market environment
• Reports pricing anomalies
• Prepares & reports on recommendations wrt pricing strategies
• Provides consolidated management reporting for Aftermarket Sales

2. Aftermarket Parts Marketing & Sales Management:

• Develop Aftermarket Parts Marketing & Sales Strategy & Plan
• Develops and maintains relationships with senior stakeholders (customers, suppliers, OEM)
• Manages and facilitates Aftermarket parts sales within the organisation
• Resolving customer complaints & issues with operations
• Monitors Aftermarket parts order trends
• Collates sales metrics for the Group
• Tracks DT body sales & associated royalty payments to DTSA.
• Manages the roylaty & service agreements with DTSA.
• Conducts and reports on wallet share analysis
• Provides leads report
• Reports on lost sales
• Analyses & reports conversion-ratio (quotes to orders)
• Drafts standard sales reports (actual vs forecast)
  
  

3. Aftermarket Component Planning & Tracking

• Stays abreast with CTS enhancements/roll-out plans
• Plans actions to be executed CTS (Component Tracking System on Salesforce)
• Plans engagements with branches to identify strategic parts demand
• Compiles quarterly reviews
• Resolves issues & queries relating to Aftermarket Components
• Monitors stock levels of strategic consumable and functional parts
• Compiles a report on identified Aftermarket  opportunities
• Reports on component planning fleet coverage
• Compiles standard management reports

4. Manages the Aftermarket Section in the CS & Aftermarket Division:

• Plan Stays abreast of plans, policies & procedures    
• Provides input into the strategic plan for this organisational function    
• Execute Manages the human resources as per structure    
• Implements procedural & policy changes    
• Engages with internal stakeholders to facilitate business process flow    
• Implements special projects    
• Management of Aftermarket Product Specialists. 

5. Financial Planning & Budgeting:

• Plans & prepares for the budget process
• Prepares & provides budgetary input
• Provides standard monthly financial reports 
  
  

6. Manages Staff Performance:

• Plan Liaises with HC function on staff development needs   
• Plans performance management implementation in conjunction with HR/HC   
• Execute Communicates organisation's objectives & performance outputs   
• Discusses & agrees individual performance contracts   
• Assesses employees' performance   
• Takes corrective action to improve employee performance   
• Takes disciplinary action if performance issues persist   
• Liaises with HR on process, roll-out & issue management    
• Reports on performance management plan, implementation & metrics