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Department Manager - Plumbing department

Brackenfell
Salary: Market Related
Job Type: Permanent
Sectors: Retail Sales
Reference: 164897

Apply before Jan 15 2026 | 4 Days left

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Vacancy Details

Employer: Brights Hardware

Purpose: The purpose of this job is to drive sales growth and profitability in an assigned territory by selling products and services, sourcing new customers, and building strong relationships. This role aims to achieve customer satisfaction, sustainable business growth, and profit margins through effective sales strategies and excellent customer service.

KEY RESPONSIBILITIES:

Lead and manage a team of staff, overseeing recruitment, performance management and disciplinary procedures
Address staffing issues, including conducting interviews, performance appraisals, and taking disciplinary action as required
Ensure timely and professional resolution of customer complaints and comments
Maintain awareness of market trends and competitor activity within the retail industry
Plan and allocate staff schedules and duties
Monitor staff attendance and authorise leave
Uphold health, safety, and customer service standards
Handle escalated customer complaints and issues
Authorise price changes and staff purchases
Oversee investigations into stock discrepancies and irregularities
Attend and participate in management meetings and disciplinary enquiries
Promote and uphold company values and brand
Prepare and submit the relevant reports to senior management, including SWOT analysis
Perform additional tasks as assigned by superiors

REQUIREMENTS:

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
• Valid Drivers Liscense
• Ability to Initiate and Chair Disciplinary Inquiry
• Chairing disciplinary enquiry would be an advantage
• Training/Experience with Talent Acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluations skills
• Problem solving & strong decision-making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organizational skills
• Excellent team leader with lots of self-motivation
• Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.

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About Brights Hardware

Brights Hardware was founded in 1971 by Mr. and Mrs. Luis as a General Dealer specialising in electrical contracting and repairs. Through the years, the business has grown into a multi-faceted outlet for all one’s building material and hardware needs. Since opening the first warehouse in Stikland, Cape Town in 1995, Brights has expanded considerably with the first franchisee store in Plattekloof in 2006 and a store in Blackheath in 2009. In this same year, Northern Trusses was incorporated into the Brights Group, and renamed to Brights Trusses.

Further expansion continued with the opening of a store in Uitzicht, Durbanville at the end of 2011, one in Langebaan in April 2012, and a big store in Montague Park at the end of 2013.

Today, Brights is owned and operated by the Luis children, their spouses and Brights staff members who are shareholders. Mrs. Luis, still part of the business as Founding Director, has devoted her time to the training and upliftment of Brights staff.

The late Mr. Luis, who passed away in 1998, is remembered as a leader with a great vision and tons of energy – earning him the title of “Bright Spark” in the family. This “spark” was captured in real-life by his daughter, Marina, who created “Sparky” for her pen pals when she was younger. The very same “Sparky” is still part of the company logo to this day.

“Our challenge has remained the same since our doors opened in 1971 – to maintain the highest standard of service to our customers by living our motto that “Brights is more than just a Hardware store” says Mrs. Luis (Brights Founder).