The Supply Chain & Logistics Graduate Intern will provide operational and administrative support across supply chain functions, with a strong focus on e-commerce order management, inventory control, logistics coordination, and customer service support.
The role is designed for recent, dynamic graduates and will progressively evolve into a demand planning support role, under the guidance of the Head of Supply Chain. The intern will act as support to both Customer Services and Inventory & Logistics functions.
Key Responsibilities
1. Customer Order Administration & Customer Service Support

Assist with the end-to-end administration of customer orders, ensuring accuracy and timely processing.
Review, monitor, and prioritise customer orders daily.
Ensure all commercial and delivery conditions are correctly captured and applied.
Support the management of customer queries, complaints, disputes, and claims related to orders and deliveries.
Maintain accurate and up-to-date customer records, commercial terms, and special instructions.
Support billing activities, invoice checks, and basic dispute resolution processes.
Act as a backup support to the Customer Service team as required.

2. E-Commerce Operations Support

Assist with the processing and monitoring of e-commerce orders.
Ensure alignment between online sales, inventory availability, and order fulfilment.
Support reporting on e-commerce performance, order fulfilment, and stock availability.

3. Inventory Management & Control

Maintain and update inventory records accurately.
Monitor stock levels and report discrepancies, shortages, or excess stock.
Assist with stock transfers, manual delivery notes, and system updates.
Perform quality checks on inventory, including damaged, expired, or quarantined stock.
Participate in stock counts, cycle counts, and annual inventory activities.
Support inventory reconciliation and reporting.

4. Logistics & 3PL Coordination

Act as a support point of contact between the business and third-party logistics (3PL) providers.
Assist with monitoring transport, deliveries, and logistics-related incidents.
Address and follow up on logistics-related customer complaints.
Support Incoterms management and understanding of transport terms.

5. Demand Planning & Supply Chain Support (Developmental)

Support demand planning activities through data collection, analysis, and reporting.
Assist in forecasting, sales trend analysis, and inventory planning exercises.
Work closely with the Head of Supply Chain to gain exposure to demand planning and supply optimisation processes.

6. Systems, Reporting & Projects

Capture, update, and maintain supply chain, customer service, and logistics data in ERP systems (e.g. SAP or similar).
Prepare basic reports using Excel and other tools.
Support ad hoc supply chain, customer service, and logistics projects as required.
Collaborate with internal teams (Sales, Finance, Operations) to ensure service levels and milestones are achieved.