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Senior Sales & Operations Consultant

Cape Town
Salary: R25.00+ Per Month
Job Type: Permanent
Sectors: Travel & Tourism
Reference: CPT000796/SM

Apply before Feb 06 2026 | 17 Days left

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Vacancy Details

Employer: West Coast Personnel

A well-established tourism and transport services company based in Cape Town near CBD, is looking for an experienced Senior Sales & Operations Consultant to join their team.

This role is suited to a highly organised tourism professional who thrives in a fast-paced, client-facing environment and is comfortable balancing consulting, operational coordination, and after-hours standby responsibilities. This is not a junior role - you need to be confident, accurate, and able to manage complex, multi-day bookings from start to finish.

Key Responsibilities:

Capture, manage, and execute client bookings accurately from initial request through to service delivery
Manage and maintain strong relationships with assigned clients and travel agencies
Handle complex and multi-day bookings with attention to detail and service excellence
Prepare and issue accurate quotes within 15 minutes of receiving requests
Action telephonic and email booking requests promptly and professionally
Apply correct client-specific rates to all quotes and bookings
Assist clients with realistic scheduling and travel time planning
Ensure pre-payment is received prior to service delivery (where applicable)
Prepare detailed and accurate driver instruction documents (waybills) at least 5 days prior to service
Ensure waybills include all service instructions, payment responsibilities, vouchers, and tickets
Communicate booking changes clearly to the Operations Team and ensure updates are actioned
- Liaise daily with Drivers and Guides to ensure seamless service delivery
- Maintain accurate records of all client communication
- Support the Operations Team with all matters related to your bookings
- Deliver consistent, high-quality service to clients and guests

Operational & Standby Duties:

Participate in an after-hours standby roster
Remain contactable by cell phone at all times while on standby
Attend to driver queries, breakdowns, complaints, and operational issues after hours
Perform weekend and public holiday duties on a rotational basis, including:
Dispatching Drivers and Guides from the depot from 06:00
Ensuring vehicles and staff depart on time
Updating and reprinting waybills for last-minute changes
Actioning new bookings received over weekends
Attending to operational issues on-site where necessary

Minimum Requirements:

Matric Certificate
5 – 10 years’ consulting experience within the Tourism industry
Excellent written and verbal command of the English language
Strong computer literacy
Professional telephonic and written communication skills
Valid Code B driver’s licence
Own reliable transport to and from the depot

Advantageous:

Tertiary qualification in Tourism and/or Operations
Sales and client service experience
Guiding experience

Personal Attributes & Competencies:

Highly organised with exceptional attention to detail
Strong time management and prioritisation skills
Ability to multitask and perform accurately under pressure
Client-focused with a service-driven mindset
Strong problem-solving and decision-making abilities
Confident, professional, and personable communicator
Reliable, accountable, and operationally hands-on

Application Process:
Interested candidates should submit their detailed CV, proof of qualifications, driver’s license and head and shoulder photo.
If you do not receive feedback within two weeks, please consider your application unsuccessful.

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About West Coast Personnel

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