Working Hours: 08:00 – 17:00 (EST) - 15:00 - 00.00 (Souhth African Time)

Salary: USD 1200.00 - USD 1500.00 per month 

We are looking for an experienced Engineer: Managed Services to join our technical team. This role is responsible for managing, supporting and maintaining IT infrastructure across multiple client environments. The successful candidate will be a strong technical specialist with solid experience in Microsoft, cloud, networking, security and virtualisation technologies and the ability to work independently in a fast-paced, multi-client environment.

Key Responsibilities

Network & Systems Administration

• Administer and maintain client network infrastructure including routers, switches, firewalls and wireless technologies (Cisco, SonicWall, Palo Alto, Juniper, F5, HP, Aruba).

• Manage on-premise and cloud-based server environments using Windows Server (2008–2022), VMware and Hyper-V.

• Support and administer Microsoft 365, Active Directory and Azure environments, including user management, group policies and cloud services.

• Implement and maintain firewall and VPN solutions (Cisco AnyConnect, Meraki, SonicWall, Fortinet).

Security & Compliance

• Monitor and manage security controls including firewalls, antivirus and intrusion detection/prevention systems.

• Perform vulnerability assessments, patch management and security updates.

• Assist clients with disaster recovery and business continuity planning.

Support & Troubleshooting

• Provide technical support across systems, networks and applications.

• Diagnose and resolve issues remotely using monitoring and remote access tools.

• Troubleshoot issues ranging from desktop support to complex network problems.

Virtualisation & Cloud

• Administer VMware environments, including installation, configuration, and maintenance of virtual servers.

• Provide Azure cloud support to ensure scalable and resilient client infrastructure.

Ticketing, Monitoring & Reporting

• Manage and resolve incidents using ticketing systems such as ConnectWise, Kaseya and ServiceNow.

• Proactively monitor system and network performance to prevent downtime.

• Maintain accurate technical documentation and provide reports on system performance, uptime and security incidents.