CIRO | Meadowdale, Gauteng

CIRO is South Africa’s leading coffee importer, roaster and service provider, offering end-to-end solutions across coffee sourcing, roasting, equipment, technical support, training and distribution. Renowned for quality, innovation and service excellence, CIRO partners with customers nationally to deliver consistent in-cup quality and reliable equipment performance.

An exciting opportunity exists for a Road Technician Level 3 to join our Technical Operations team.

Reporting Line: Technical Operations Manager
Role Type: Field-based | Extensive travel required

ROLE PURPOSE

The Road Technician Level 3 is accountable for providing advanced technical service, repair, installation and calibration of CIRO coffee and beverage equipment at customer sites. The role requires a high level of technical independence, first-time fix capability, strong customer interaction and strict adherence to safety, quality and service standards.

KEY ACCOUNTABILITIES

Technical Service & Repairs

• Perform intermediate to advanced fault finding across mechanical, electrical, hydraulic and software-related issues.
• Repair, service and refurbish coffee and beverage equipment to ensure optimal mechanical, functional and aesthetic standards.
• Calibrate, program and configure equipment to ensure correct coffee extraction and in-cup quality.
• Conduct preventative maintenance and first-time repairs where possible.
• Perform pre-delivery inspections, installations and on-site testing with product.
• Escalate unresolved technical issues and engage internal specialists when required.

Equipment & Product Quality

• Strip, clean, descale and reassemble equipment and components (e.g. boilers, taps, valves).
• Perform basic software upgrades and parameter programming on machines.
• Test end-product quality through tasting to ensure CIRO quality standards are met.
• Ensure freshness testing and correct usage of CIRO products at customer sites.

Customer & Commercial Interaction

• Represent CIRO professionally at all customer locations.
• Clearly communicate faults, corrective actions and operational guidance to customers and site management.
• Conduct value-added training visits where required and ensure customer sign-off on paid services.
• Build strong customer relationships to support retention, service excellence and volume growth.
• Ensure customers are informed of any equipment changes, settings adjustments or training provided.

Administration & Reporting

• Complete all required service documentation accurately and timeously, including:
  • Electronic Service Orders (ESO)
  • Job cards and spares consumption
  • Time sheets, overtime and tool checks
  • Customer evaluations and sign-offs
• Maintain accurate equipment records, manuals and service files.

Safety, Compliance & Asset Care

• Adhere to all safety, health and environmental standards.
• Use tools and equipment responsibly and only when trained and authorised.
• Maintain a clean, safe working environment and report risks or non-compliance.
• Take full responsibility for company assets including vehicles, tools and spares.
• Maintain a professional personal image and a clean, well-kept company vehicle.

MINIMUM REQUIREMENTS

Qualifications

• Grade 12 / Matric (essential)
• Minimum N3 Electrical qualification (essential)
• Relevant certification on commercial coffee and beverage equipment (advantageous)
• Advanced Coffee Course Certificate (advantageous)

Experience & Technical Skills

• Proven technical service and repair experience on electrical equipment (220V / 380V)
• Intermediate to advanced fault-finding capability
• Intermediate to advanced use of a multimeter
• Working knowledge of coffee extraction and equipment calibration
• Logical, methodical problem-solving ability

Other Requirements

• Valid Code 10 driver’s license
• Willingness to travel extensively and work overtime / standby when required