JOB PURPOSE To provide an efficient sales coordination service to Production, Sales and directly to the Client
JOB FUNCTION
All the requests for Quotation (RFQ) are attended to within 24 hours of receipt
Orders, contracts and confirmations of delivery dates are confirmed and compared with the original quotation; customer is communicated with accordingly
Quotes and order conversions are correctly saved as per departmental procedures
All customer complaints as well as progress on resolution thereof are communicated to the manager as well as the relevant sales person  Request for payments for allocated accounts are raised when necessary All outstanding client payments are expedited every 2 days
Import permits are expedited and obtained from the customer when necessary
Invoices and proof of delivery documents are recorded on the electronic document management system to ensure successful close of specific job
The invoice register is updated daily and all correspondence is saved in relevant electronic job file
All paperwork is completed accurately and approval is received 
Order intake process, as defined by the company is followed
All orders from the client are sent to the relevant department on the same day along with the original quotation
Critical orders are handled urgently by following the correct channels within the Division
All orders are expedited daily and order delays are investigated and communicated to the customer as soon as they are raised