We are looking for a Desktop & Technical Support professional in Paarl, to provide reliable IT support to end-users and group companies. The role focuses on resolving hardware, software, and network issues while ensuring a secure and efficient IT environment.

Key Responsibilities
Provide Tier 1–2 technical support (desktop, laptops, printers, mobile devices).
Set up and maintain workstations, software, and security updates.
Assist with basic network support (Wi-Fi, VPN, connectivity).
Support CCTV and access control systems.
Manage IT tickets, documentation, and knowledge base updates.
Support user accounts (onboarding/offboarding, access, passwords).
Assist the Group support department with technical issues and escalations.
Liaise with service providers and manage SLA performance.
Prepare weekly and monthly incident/status reports.

Requirements
Essential:
1–3 years’ experience in desktop support or help desk.
Good knowledge of Windows/macOS and Office 365.
Basic understanding of networking and IT security.
Strong troubleshooting and customer service skills.

Advantageous:
Experience with Active Directory, Microsoft 365 Admin Centre, or ticketing systems.
IT certifications (CompTIA A+, Network+).
Experience supporting remote/hybrid users.

Personal Attributes
Strong problem-solving ability
Customer-focused and service-driven
Well organised with good time management
Detail-oriented and able to work independently and in a team

Please email your CV through to annemei@vinerecruitment.co.za with a photo, salary expectation, location and availability