Responsibilities:
Leadership & Operational Excellence

Arrive at work 20 minutes before shift start to prepare alongside management.
Lead by example in attitude, punctuality, and professionalism.
Ensure completion of daily tasks and administrative duties accurately and on time.
Communicate effectively with staff and Head Office teams.
Enforce all company policies and procedures.
Proactively manage and prevent stock loss.

Store Oversight

Open and close the store reliably and securely.
Take full accountability for all in-store cash and stock.
Execute all lawful instructions from Head Office accurately and timeously.

People Management & Development

Effectively manage and develop all store employees, including new hires and promotions.
Create and implement succession planning and staff development strategies.
Conduct counselling and disciplinary procedures when necessary.
Identify and coach underperforming staff to meet performance standards.
Monitor staff progress, assign tasks, and conduct timely follow-ups.
Oversee and mentor the Stockroom Controller.

Stock Receiving & Stockroom Management


Ensure all stock receiving protocols are followed:
Verify truck seal is intact and resealed appropriately.
Confirm packing list and box quantities match.
Oversee return of IBTs, recalls, empty boxes, pins, tags, and fixtures with proper documentation.

Supervise the unpacking process:
Ensure PLUs and quantities match box labels and packing lists.
Address shortages or overages with Head Office promptly.
Ensure accuracy of PLUs and pricing.

Oversee accurate tagging of stock:
Apply correct hard/soft tags per pricing requirements.
Log tagging details in stockroom book.
Ensure stock is processed and moved to sales floor within 24 hours.

Maintain an organized stockroom:
Label all boxes with PLU, quantity, and sample.
Enforce standards for storage (no boxes under 10 units).
Keep lay-byes hung and ordered.

Replenishment & Merchandising

Showcase new stock samples to team during morning meetings.
Liaise with staff and management to assess floor stock needs.
Ensure continuous replenishment of shop floor stock.
Maintain clean, well-merchandised, and fully stocked floor displays.

Stock Management

Utilize sales reports to monitor best sellers and zero-movement items.
Maintain proper size curves and quantities on best-selling stock.
Ensure stock flow from backroom to floor is optimal.
Manage and return warehouse rejects (15+ items) by the 15th and last day of each month.
Ensure hangers are sorted by style, extras returned, and boxes flattened and returned.

Customer Service & Sales Oversight

Approve and oversee all customer-related transactions such as refunds and exchanges.
Address and resolve customer complaints and queries effectively and professionally.

Administrative Functions

Manage payout processes and maintain accurate payout records.
Generate and file daily/weekly reports appropriately.
Complete daily cash flow records.
Set daily staff targets and follow up on performance.
Report sales and performance metrics to Head Office.