Job Title: Administrator: Service Advisor

Location: Hyundai Fourways


We are seeking a dedicated and organized individual to join our team as an Administrator: Service Advisor. The successful candidate will be responsible for assisting with administrative tasks related to the service department and providing excellent customer service to clients.

Key Responsibilities:
- Greet customers and provide them with information about services offered
- Schedule appointments for customers and technicians
- Answer phone calls and emails in a timely manner
- Maintain accurate records of customer interactions and service appointments
- Provide quotes and estimates to customers for service work
- Handle customer complaints and concerns in a professional and diplomatic manner
- Collaborate with technicians to ensure that service appointments run smoothly
- Conduct follow-up calls to ensure customer satisfaction

Requirements:
- High school diploma or equivalent
- Proven experience in a customer service role
- Strong communication skills, both verbal and written
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office applications
- Knowledge of automotive service and repair terminology is a plus

This is a full-time position with competitive compensation and benefits. If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for this exciting opportunity.