homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

The ideal candidate will manage daily administrative tasks, handle customer queries, process purchases, refunds, and credits, and assist with efficient stockroom operations. The role ensures accurate documentation, smooth transactions, and supports showroom performance to enhance customer satisfaction and drive sales growth.

What you will love doing in this role

• Enhance customer interactions by creating a positive and engaging customer service experience that builds lasting relationships and meets customer needs.
• Provide in-depth process knowledge, ensuring customers receive accurate information and guidance.
• Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
• Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
• Monitor catalogue stock levels, ensuring inventory is accurate and aligned with the latest product offerings.
• Manage goods returns efficiently while keeping store processes and documentation up to date.
• Manage day-to-day administration, documentation, and reporting, ensuring operational goals are tracked effectively.
• Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and aligned with brand guidelines.
• Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
• On an adhoc basis there will be a requirement to assist with sales-related tasks, including but not limited to in-store selling and supporting activations in the surrounding areas.

What you’ll need to do this role

• Grade 12/Matric/NQFL 3/ NQFL 4
• 1 year + retail stores experience
• 1 year + administration experience
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your energy and positive attitude, driving enthusiasm in everything you do.
• We love your persuasive skills, guiding others to achieve goals.
• We love your ability to work independently and within a team.
• We love your excellent communication skills, engaging with others at all levels.
• We love your strong analytical ability and attention to detail.
• We love your resilience and adaptability, thriving in change.

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun