Key Responsibilities

Customer Support

· Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.

· Provide telephonic assistance with a focus on accuracy and customer satisfaction.

· Respond to a range of inbound customer queries, offering appropriate and timely solutions.

Accounting and Compliance

· Advise customers on business accounting practices, including HMRC regulations and compliance.

· Resolve complex accounting queries related to VAT and other legislative requirements.

· Reconcile and correct account details such as customer, supplier, and bank transactions.

· Ensure all postings and account balances are accurate.

Data Management and Updates

· Accurately log service calls and update business contact and account information.

· Provide product information via Information for Use (IFU) documents according to customer specifications.

Escalation and Query Handling

· Liaise with internal and external parties to resolve customer queries efficiently.

· Escalate unresolved queries or complaints to the appropriate channels for resolution.

Continuous Improvement

· Focus on ongoing skills development to enhance the overall customer service experience.