EDRS Specialist

Western Cape
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Benefits: Medical Insurance
Reference: 2328392
Employment Equity Position

Apply before Feb 28 2026 | 48 Days left

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Vacancy Details

Employer: ATM.SA

Overview & Responsibilities

Collaborates with physicians, coroners, and state authorities to promptly register deaths, and obtain permits
Reviews all received documentation for completeness and accuracy, coordinating with internal staff and external medical certifiers to rectify discrepancies
Develops expertise in utilizing both state and internal systems to efficiently process death registrations
Ensures all death certificates are filed within the required timelines established by each state
Monitors cases for processing delays and escalates as appropriate, including communication with facilities, coroners, and internal personnel
Proactively identifies challenging cases and implements necessary corrective actions
Establishes and maintains strong working relationships with medical professionals, healthcare facilities, and county registrars
Maintains a high level of confidentiality and professionalism in all interactions

Candidate Requirements

Qualifications & Requirements:

1–3 years’ admin, data entry, or customer service experience.

Background in healthcare, mortuary science, or public health preferred.
Proficient in Microsoft Office and adaptable to new systems.
Strong written/verbal communication and high attention to detail.
Strong problem-solving abilities.

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About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.