Job Overview:

We are looking for experienced, passionate advisors who can make a difference by helping our customers when they at their most vulnerable and require support. You will create an atmosphere of compassion with your understanding and clear communication skills. You will have the ability to make a difference by not only delivering an excellent service for customers but look for the right customer outcome each time.

If this sounds like you, this is your chance to shine.

Responsibilities:

• Take ownership of customer queries and deliver exceptional service
• Support customers when they need it most—clear, empathetic communication is key
• Onboard new customers and handle ID verification & compliance tasks
  
• Contribute to improving customer service processes and best practices
• The emails and calls you deal with will range in complexity so you will need to build your knowledge in savings, loans, and procedures so you can offer the best possible assistance
• Implement and enforce best practices to enhance the customer service experience.
• Actively contribute to the development and improvement of customer service procedures. 

The Ideal Candidate will:

This is a high impact role in a fast-growing business and hence the ideal candidate would be someone who has:

• Proven experience in a customer service or support role. (Financial service/ Insurance environment advantageous)
• Excellent verbal & written communication skills
• Ability to explain complex info simply and clearly
• Strong problem-solving and relationship-building skills
• Comfortable working in a fast-paced, regulated environment
• Familiarity with compliance requirements and customer service tools
  
  

Required Skills:

• Excellent Verbal and Written Communication
• Customer centric
• Excellent listening Skills
• Confidence in decision-making, under pressure.
• A passion to deliver a first-class customer service.

Salary Range and Work Times:

• Salary to be discussed at the interview stage
• UK Hours and Rotational Shifts

Core Behaviors:

Huntswood a ResultCX company employees have:

A Winning Mindset

Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.

Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.

Servant Leadership

Enable and Empower all Employees – Our employees are the heart of our success

Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.

Deliver WOW!

Own It – Take personal responsibility for getting things done, find a way.

Deliver Unbelievable Service – Create “WOW” moments for your customers every time.