Client Service Manager

Somerset West
Salary: Market Related
Job Type: Permanent
Sectors: Management
Reference: SW006029/ML2

Apply before Jan 19 2026 | 30 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

A well-established national company based in Somerset West is looking for a Client Service Manager with at least five years relevant experience in a customer-service environment and three years experience in a supervisory/management role to join their team.

Requirements:

Relevant tertiary qualification will be advantage.
Refrigeration / Technical knowledge will be an advantage.
Minimum of 3 Years’ experience in a supervisory/management role within a customer service role
Computer literate (Excel (ESSENTIAL) , Microsoft Word, Outlook, PowerPoint)
Experience in Sage Evolution will be an advantage.
Fully bilingual with English as first language
Excellent English communication capability.
Good interpersonal skills and a team player.
Able to work under pressure.

Duties will include, but not limited to:

Management
- Responsible for customer after-sales services.
- Define performance KPI's for the team and track performance.
- Administer, finalise, and approve overtime on a weekly basis.
- Keep track of recalls by technicians, customers, and cabinet types on a weekly basis - record reason and corrective action.
- .
Additional responsibilities
- Schedule call-outs with in-house technicians and sub-contractors.
- Monitor call logging and provide tickets on in-house system.
- Customer quotes prep and approval as needed.
- Manage weekend stand-by schedule.
Administration
- Liaise with senior management and directors on a regular basis on feedback.
- Responsible for national ticketing and service performance of the service team.
- Ensure all tickets on the in-house system are processed efficiently and accurately to close off tickets on time for month-end deadlines.
- Prepare and sign off on customer quotes as needed
- Monitor customer feedback regarding call-outs and immediately address poor service feedback.
- Manage weekend staff stand-by schedule.
- Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the company’s health and safety requirements and contractual requirements.

In return a competitive salary is on offer coupled with the opportunity to work within a national company and a young, dynamic team!

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.