The Assistant Manager supports the daily operations of the lodge by assisting with staff supervision, guest services, and administrative duties. This role ensures smooth day-to-day functioning while maintaining high hospitality standards and excellent guest experiences.The Assistant Manager works closely with the Lodge Manager and steps in when required to ensure operational continuity.Key ResponsibilitiesAssist with daily lodge operationsSupport guest check-ins, check-outs, and guest requestsSupervise staff and assist with daily task allocationEnsure service standards and lodge procedures are followedAssist in handling guest feedback and resolving minor complaintsSupport stock control and basic orderingAssist with staff schedules and attendance monitoringEnsure cleanliness, safety, and hygiene standards are maintainedProvide administrative support as required

Experience & Qualifications

• Minimum of 2–3 years’ experience in hospitality or lodge operations
• Supervisory experience advantageous
• Hospitality qualification preferred but not essential

Skills & Competencies

• Strong communication and interpersonal skills
• Good organisational and time-management abilities
• Guest-focused with a professional attitude
• Ability to work well under supervision
• Problem-solving skills

Technical Skills

• Basic computer literacy (emails, MS Office, PMS advantageous)

Personal Attributes

• Well-presented and professional
• Reliable, flexible, and hands-on
• Willing to work shifts, weekends, and public holidays