International Debt Collections Agent

Purpose of the Job:

We are looking for agents to join our team to call Businesses & Customers on behalf of clients based in USA. The agent will be responsible for performing mostly outbound activities (together with inbound) contacting Businesses / Customers to inform them of their past due invoices and arrange a payment plan with them.  First party Collections, and Customer Service Rep’s will be calling on behalf of the creditor as opposed to the collection’s agency.

Minimum Qualifications and Experience:

• Matric/Grade 12 / NQF4 or Higher
• Preferably 6-12 months USA or Canadian call centre experience.
• For 1st party collections, it will be an added advantage if they have USA / customer care experience.

Competencies Required:

• Good negotiation skills (for payment arrangements)
• Excellent interpersonal & communication skills
• Passionate Driven and compassionate
• Hard Working, Enthusiastic, Self-Motivated, and Tenacious
• Good listener
• Empathetic with friendly & professional telephone etiquette
• A positive, professional, and flexible attitude to work
• Results and target driven with a desire to succeed.
• Team player
• Ability to multi-task (talk and type at the same time)
• Attention to detail.
• Quick learner
• Ability to work on multiple campaigns

Agent Profile:

• Age preference 18 years and older with a valid SA ID
• USA call centre experience 6-12 months
• Neutral accent when communicating
• Strong literacy and verbal communication in English
• Goal driven, enthusiastic and competitive.
• Good reference checks from previous employers

Working Hours:

• Monday to Friday: 14h00 pm to 02h00 am
• 9 Hour shift within the times listed above (Rotational)

 **Please note the client may change these working hours at any time and in addition, the shift times change when the USA times change twice per annum**