We’re looking for an experienced, highly organised Retail eCommerce Manager to lead our online trading operations and manage the team responsible for product catalogue, merchandising, website content and optimisation.

This is a strategic operations role at the heart of our digital commerce engine. You’ll be responsible for ensuring our products, categories, content and onsite experience are accurate, optimised and trading effectively – while leading a high-performing team and collaborating closely with stakeholders across the business.

If you’re a natural organiser, a clear communicator, and a leader who thrives in a fast-paced retail environment, this role is for you.

Key Responsibilities

Team Leadership & Delivery

• Lead, develop and support the eCommerce operations team.
• Oversee planning, priorities and workflow efficiency.
• Use data to drive performance and continuous improvement.

Cross-Functional Alignment

• Partner closely with Merchandising, Marketing, Studio, IT and Customer Service.
• Align teams on launches, campaigns and day-to-day trading.
• Communicate clearly on progress, risks and escalations.

Site Operations & Trading Excellence

• Ensure product data, imagery, categories and content are accurate, complete and customer-ready.
• Oversee onsite merchandising, search optimisation and key content updates.
• Maintain a consistent, SEO-aligned site experience and manage website issues.

Optimisation & Insight

• Monitor trading KPIs and customer behaviour.
• Use insights to improve content, category performance and overall site experience.
• Drive scalable processes and operational improvements.

About You

• You’re an experienced eCommerce operator who understands the mechanics of online retail inside out.
• You’re structured, calm under pressure and exceptional at keeping complex workflows moving.
• You’re a confident leader who enjoys coaching, developing and empowering others.
• You can collaborate with senior stakeholders and influence decisions with clarity and data.
• You have a strong eye for detail and take pride in a polished, accurate site experience.
• You thrive in a fast-paced environment where priorities shift quickly - and you’re always two steps ahead.

Requirements

• 3+ years experience in eCommerce trading, website operations or digital merchandising.
• Team leadership experience, with a track record of developing high-performing teams.
• Strong understanding of product catalogue management, onsite merchandising and content operations.
• Experience with eCommerce platforms and PIM systems.
• Strong analytical mindset with confidence interpreting data and using insights to drive decisions.
• Excellent communication skills, with the ability to convey complex information clearly to different audiences.
• Highly organised with exceptional planning, prioritisation and stakeholder management skills.
• Experience in process optimisation, workflow design or continuous improvement is a strong advantage.

Why Join Us?

You’ll step into a critical role where your leadership and operational excellence directly influence the performance of our online business. You’ll lead a talented team, shape our website experience and partner closely with teams across the organisation to deliver best-in-class retail execution.

If you’re a hands-on eCommerce leader who loves making things work better, scaling systems and empowering teams to do their best work – we’d love to hear from you.


Please note:  The Cape Union Mart Group is committed to transformation. Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.