Business Unit: Europcar and Tempest Car Hire

Reporting to: Airport Manager

Location: King Shaka Airport

Position overall objective: 
Complete ownership of the branch administration with the aim of supporting the customer service delivery, and effective administration, monitoring and management of branch operations.


Minimum Experience
2 years of relevant administration experience

 
Minimum Qualification
Matric or equivalent NQF level 4 qualification.
 
Preferred Qualification
Business Management or other relevant tertiary qualifications.
 
Minimum Requirements
Valid unendorsed driver’s license
Computer literacy with high level of accuracy
Must be willing to work weekends and overtime as required.

Job Outputs:
Primarily assist the manager with specific duties including but not limited to overdue rentals.
Pull daily reports requested by manager, following up on areas where gaps exist or feedback is required.
Pull daily, weekly & monthly reports and compile stats as required by the manager.
Compile monthly reports on cash account submissions, ensuring timely submission to customers where monies are due.
Follow up on overdue rentals.
Close off all partial billings.
Assist in answering of phone calls and other customer liaison duties.
Receive and administer fuel recons if applicable.
Maintain meticulous records for the branch.
Assist with administration of claims and filing.
Ensure scanning and indexing is done on a daily basis.
Prepare and distribute minutes of meetings and other routine correspondence.
All other varied and general administrative duties not specified.


Competencies:
Administration skills – highly proficient
Task/priority management skills
Attention to Detail – highly proficient
Accuracy – highly proficient
Communication skills, including telephone skills
Business Understanding
Organising skills
Able to communicate professionally at multiple levels when dealing with customers, superiors, colleagues and other stakeholders.
Time management, including the ability to respond to and resolve queries and issues in minimum time.
Problem solving
Team player
Negotiation skills
Work under pressure
Planning, control, and monitoring skills

Personal Attributes:
Professional
Friendly but firm
Resilient
Takes a logical/ systematic approach
Able to work independently