Join the dynamic team at Agrimark Operations Ltd, a growth-focused business and subsidiary of KAL Group Ltd, which is proudly listed on the Johannesburg Stock Exchange (JSE). Spanning over 100 locations across South Africa and a growing ecommerce presence, Agrimark Operations Ltd with its retail branches and specialist brands offer high-quality farming supplies, solutions, and a broad range of retail products to a diverse customer base that share the same love of the land, sense of community, and can-do attitude.

Job Specification

Reporting to the Senior Manager Infrastructure, the incumbent would be responsible for performing remote and onsite hardware, software and peripheral updates and repairs in the organisation.

Minimum Requirements

• National Diploma in Information Technology and/or relevant tertiary qualification
• 4 years’ related experience within a similar position

Key performance indicators

The GOLD business imperatives displayed below are to be used as key indicators in sourcing competent candidates for this critical role.

Growth

• Install new software or hardware mainly in the end-user environment
• Service and support all IT desktop hardware and applications for the entire KAL Group on a day-to-day basis
• Ensure that any given IT service delivers the levels of availability agreed upon with internal and external customers
• Co-ordinates specific sequences associated troubleshooting and problem-solving application problems and

Optimisation

• Provides support associated with the capability of application software, peripheral devices, connectivity and/ or functionality of operating software and hardware devices
• Provision of quality hardware and software technical support is made available to the entire client base

Leveraging Culture & Diversity

• Internal and external relationships (including customer and service providers)
• Provide advice to clients on product offerings, application and after-delivery service

Digital Transformation

• Using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements

Key leadership attributes                               

The incumbent would need to have the ability to progress and add continuous incremental value – having impact!

• Dealing with complexity
• Sound pragmatic judgement
• Self - awareness
• Achievement orientation