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IT / CRM Administrator

Cape Town
Salary: R54 167.00 - R11 400.00 Per Month
Job Type: Permanent
Sectors: Finance
Reference: CPT000696/NDB

Apply before Dec 31 2025 | 11 Days left

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Vacancy Details

Employer: West Coast Personnel

Job Description: The IT / CRM Administrator will be responsible for administering Salesforce and Monday.com platforms, maintaining data integrity, managing user access, and supporting automation of business workflows. This role will be pivotal in ensuring operational efficiency and providing technical support to the sales, operations, and finance teams.

Key Responsibilities:

Administer Salesforce and Monday.com systems, including user setup, permissions, and system configuration.
Maintain data accuracy, completeness, and integrity across all platforms.
Monitor system performance and troubleshoot technical issues.
Automate business processes and workflows to improve operational efficiency.
Provide support and training to staff on system usage and best practices.
Collaborate with cross-functional teams to identify CRM and workflow requirements.
Assist in the implementation of system upgrades, enhancements, and integrations.
Generate reports and dashboards to support business decision-making.
Ensure compliance with company policies and data protection regulations.
Document processes, workflows, and system procedures.

Requirements:

Minimum 3â5 yearsâ experience as a CRM Administrator or IT Systems Administrator, preferably with Salesforce and Monday.com.
Proven experience managing CRM systems, automating workflows, and maintaining data integrity.
Strong analytical, problem-solving, and organisational skills.
Excellent communication skills with the ability to train and support non-technical users.
Proficient in Microsoft Office and IT tools; knowledge of Salesforce, Monday.com, or similar platforms essential.
Experience with data migration, reporting, and dashboard creation advantageous.
Ability to work independently and collaboratively in a fast-paced, international environment.
Detail-oriented, methodical, and proactive in identifying system improvements.

What We Offer:

Competitive salary aligned with UK standards.
Opportunity to work with a reputable UK-based international company.
Exposure to international operations and collaboration with UK teams.
Professional development and growth within a supportive in-office environment in Cape Town CBD.
Dynamic, collaborative team culture with emphasis on technology and process efficiency.

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About West Coast Personnel

Staff recruitment specialists at all levels: Permanent Placements, Temps, Contract Personnel and CV Services.

What services do we offer? Successful recruitment and selection processes Personality profiling Professional CV preparation for Jobseekers Verification of qualifications, employment history and all relevant details. Reference checks according to competencies. Suitability for position. West Coast Personnel Permanent Placements Having an impressive database of approved candidates, we search the marketplace to find you the best candidate. Our personalized service means that we actually sit down to find out what precisely you need, and through proven processes, ensure that the right person is chosen for the job. Filling your gaps! West Coast Personnel Temps Our Temps are the perfect staffing solution. Clients hire professional skills per hour and have access to flexible, no-fuss employees at competitive rates; we take care of the complete payroll administration and offer negotiable Temp to Perm Placement fees.