Candidate Requirements

Position: Junior Internal Sales Representative and Switchboard
Industry: Manufacturing
Inherent Requirements:

Excellent communication skills: Ability to effectively communicate with customers and colleagues both verbally and in writing. Must be able to convey information clearly and professionally.
Strong customer service orientation: Must be able to build and maintain relationships with customers, provide exceptional service, and address any inquiries or concerns promptly and courteously.
Sales acumen: Ability to identify sales opportunities, upsell products or services, and close sales successfully. Understanding of sales processes and techniques is essential.
Proficient switchboard operation: Experience in handling incoming calls, transferring calls to appropriate parties, taking messages accurately, and providing general information to callers.
Organizational skills: Must be able to prioritize tasks, manage time efficiently, and handle multiple responsibilities simultaneously. Attention to detail is crucial in order to maintain accurate records and data.
Technical aptitude: Basic knowledge of computer applications such as Microsoft Office Suite. Ability to learn new systems quickly.
Team player: Willingness to collaborate with colleagues from different departments, provide support as needed, and contribute to a positive work environment.
Problem-solving abilities: Capacity to troubleshoot customer inquiries, resolve issues effectively, and make quick decisions when faced with challenges.
Adaptability: Must be able to work in a fast-paced environment, respond to changing needs, and adjust to evolving priorities within the manufacturing industry.
Confidentiality: Ability to handle sensitive information with discretion, maintain privacy of customer data, and adhere to company policies regarding data protection.
Self-motivated: Demonstrate initiative, drive, and a proactive approach to achieving sales targets and delivering exceptional service to customers.
Multitasking skills: Capable of managing various tasks simultaneously, including answering calls, processing orders, resolving customer concerns, and assisting with general administrative duties.
This comprehensive list of inherent requirements for a Junior Internal Sales Representative and Switchboard position in the manufacturing industry highlights the key responsibilities, duties, and key skills expected for success in this role.