How you'll role

As a Senior Operations Manager, you will be at the helm of ensuring the seamless execution of all operations in a Premium Finance business. Your leadership will drive process efficiency, compliance, and client satisfaction, all while fostering strong partner relationships and operational excellence. You'll manage a team of three direct reports, steering the team towards strategic goals and continuous improvement. You'll be a catalyst for growth, playing a key role in strategic planning and improvement projects alongside our executive team.

What you'll do

• Manage daily operational workflows including client onboarding, loan disbursement, collections, and settlements

• Refine and document Standard Operating Procedures to enhance efficiency and compliance

• Sign off on key administrative tasks and maintain operational accuracy

• Oversee finance and CRM platforms, ensuring seamless integration and functionality

• Execute compliance with FICA requirements and conduct regular operational risk assessments

• Act as a primary contact for brokers, insurers, and clients for operational queries and escalation resolution

• Mentor and lead the operations team, conducting KPI reviews and training programs

• Drive process automation opportunities in collaboration with IT and management

• Lead strategic operational projects and track performance metrics to optimize processes

• Manage a team of three direct reports focusing on performance and professional development