Guest Relations & Front Office Coordinator (Hospitality Operations Administrator)

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: SW006021/CL

Apply before Jan 16 2026 | 29 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Stellenbosch | Cape Winelands: Nestled in a beautiful and well-established estate in the heart of the Cape Winelands, my client is seeking a friendly, organised, and service-driven Guest Relations & Front Office Coordinator to join its hospitality team.While the role includes important administrative responsibilities, it is very much guest-facing and people-focused, offering exposure to multiple areas of hospitality operations in a supportive and scenic working environment.

This role is perfect for someone who enjoys working with guests, managing reservations, and supporting the smooth running of front-of-house and administrative functions within a luxury hospitality environment. You will be a key point of contact for guests and colleagues alike, ensuring clear communication, efficient coordination, and a consistently high standard of service across our Restaurant, Boutique, and Guest House.

Key Responsibilities

Guest Relations & Front Office

Act as the welcoming first point of contact for guests via phone, email, and in person
Manage reception duties, general enquiries, and internal communication
Maintain a strong working knowledge of the Estate, its offerings, and wine portfolio

Reservations & Coordination

Handle restaurant and guest house reservations, ensuring accuracy and clear communication of special requirements
Coordinate diaries, meetings, and delivery or collection schedules
Compile and circulate function sheets and reservation details for internal teams
Load and manage bookings and special events on Dineplan and related platforms

Hospitality Operations & Administration

Support daily administrative functions across Restaurant, Boutique, and Guest House operations
Maintain records, SOPs, and shared documentation
Assist with POS transactions, petty cash, cash-ups, and basic financial administration
Support boutique operations including stock control, ordering, pricing updates, and staff POS training
Coordinate guest house bookings, check-ins, check-outs, and pre-arrival preparation

Criteria & Skills Required

Previous experience in hospitality administration, reception, reservations, or guest relations (luxury or boutique environments advantageous)
Strong organisational skills with excellent attention to detail
Friendly, professional communication style with a genuine passion for service
Ability to multitask, prioritise, and remain calm in a fast-paced environment
Proficiency in MS Office, POS systems (Micros), and reservation platforms
Reliable, discreet, and confident handling sensitive or financial information

This role offers an excellent opportunity to develop a well-rounded hospitality skill set while working in a unique and picturesque setting in Stellenbosch.

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.