Lead Caller – Letting Department

Ithemba Property Management is looking for a driven and confident Lead Caller to join our Letting team. This role is ideal for someone who enjoys engaging with people, reactivating opportunities, and playing a key role in converting leads into successful lettings.

About the role

The Lead Caller is responsible for re-engaging unqualified, previously unreachable, or non-converting leads by making outbound calls and follow-ups. The focus of the role is to assess interest, qualify prospects, gather accurate information, and either nurture leads or escalate sales-ready prospects to the relevant agents.

Key responsibilities

• Contact unqualified, cold, and previously unreachable leads via phone, WhatsApp, and email

• Re-engage prospects through professional communication and structured follow-ups

• Conduct discovery conversations to understand tenant needs and assess suitability

• Handle objections and disengaged prospects confidently and professionally

• Qualify leads and transfer sales-ready prospects to the relevant agents

• Schedule and manage follow-ups and appointments

• Maintain accurate lead records, statuses, and notes on the system

• Meet daily and weekly call and contact targets

Minimum requirements

• Grade 12 (Essential)

• Minimum 1 year experience in letting or a similar sales / customer contact environment

• Strong verbal communication skills

• Confident telephone manner and customer-focused approach

• Ability to work independently and meet activity targets

• Basic computer literacy (Outlook essential)

Key competencies

• Prospecting and lead qualification

• Product knowledge (letting environment)

• Customer service and service delivery

• Interpersonal communication skills

• Adaptability and problem-solving

Why join Ithemba Property Management

• Be part of a professional and growing property management business

• Play a critical role in the pre-sales and letting pipeline

• Gain exposure to structured sales processes and property operations

• Work in a performance-driven, supportive team environment

📩 Apply 
If you are confident, persistent, and enjoy turning conversations into opportunities, we’d love to hear from you.