• Attend to all correspondence and queries from clients and stakeholders
• Draft and prepare legal documents and collection-related correspondence
• Trace debtors using available tools and resources
• Monitor debtor accounts daily and identify overdue or high-risk accounts
• Formulate and implement strategies to recover outstanding payments
• Negotiate payment terms, payoff deadlines, and structured payment plans
• Manage and administer the full debt collection process from initiation to resolution
• Investigate, identify, and resolve account discrepancies
• Maintain and update reports, debtor files, and internal databases accurately and timeously
• Process payments, refunds, and account adjustments
• Report, escalate, and assist in managing delinquent debt behaviour where required
• Ensure compliance with legal requirements and internal procedures when legal action becomes necessary
• Prepare reports for external clients and internal departments
• Perform general administrative and office support duties

 
Qualifications and Skills

• Matric / Grade 12
• Currently studying towards a relevant qualification (advantageous)
• Registration with the Council for Debt Collectors (advantageous)
• 5 years’ experience in debt collection
• Experience using a debt collection system (advantageous)
• Strong understanding of the end-to-end collections process (statements, debits, credits, reconciliations)
• Knowledge of debt collection policies, procedures, and applicable legislation
• Bilingual fluency in Afrikaans and English
• Proficiency in MS Office Suite
• Strong administrative, organisational, and record-keeping skills
• Excellent written and verbal communication skills
• Ability to meet deadlines, manage competing priorities, and achieve set objectives
• Ability to engage professionally, maintaining politeness and compassion while remaining confident and assertive
• Strong numerical and basic accounting/mathematical skills