Alert Engine Parts is searching for a Telesales:Specialist to join the team in East Rand/Boksburg.The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction. 

Requirements: 

• Matric 
• At least 5 years’ experience as telesales or sales representative in Spares/Motor/Engine parts 
• Extensive experience in a telesales/call centre environment dealing with customer needs 
• Basic knowledge of the operations of an Internal Combustion Engine 
• Technical/Mechanical background- Desirable  
• Product Knowledge  
• Telephone etiquette and professionalism. 
• Some business acumens, understanding the costs and breakeven scenarios of customer service delivery. 
• Thorough knowledge of the geographical area of responsibility. 
• Should be able to carry out his/her responsibilities with little supervision. 
• Be a good planner and time manager. 
• Above average negotiator. 
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.  
• Ability to work with management effectively and cooperatively 
• Honest and show integrity  
• Clear criminal record

Key Performance Indicators includes, but not limited to.  

• Receive inbound customer sales inquiries  
• Provide support and pricing details in response to inbound enquiries 
• Identify sales leads and escalate them to external sales staff 
• Process sales orders  
• Ensure customer satisfaction through great service 
• Provide quotations, product, and service information 
• Explore new potential markets 
• Increase profitability and maintain sales targets 
• Promote the features and benefits of the company’s products / services 
• Arrange dispatch and administration of products and services sold 
• Receive, manage, or escalate customer complaints related to the sale of products and services 
• Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents 
• Maintain client databases