Join Media 24’s dynamic Customer Services team as a CRM Agent and play a pivotal role in building exceptional customer relationships! We’re looking for a passionate professional who thrives in a customer-focused environment and is committed to delivering outstanding service excellence.

As our CRM Agent, you’ll be the voice of Media 24, developing meaningful client relationships while driving business growth through superior customer experiences.

Key Responsibilities include:

Customer Relationship Excellence:

• Develop and maintain strong client relationships through professional and excellent customer service
• Gain thorough understanding of customers’ needs, structure, and requirements
• Provide proactive communication with customers, including conducting training sessions
• Increase customer awareness and usage of our products

Problem Resolution & Support:

• Assist customers with product, content, and contractual queries
• Ensure effective resolution by collaborating with internal teams
• Achieve first-call resolution targets
• Handle contract-related administrative duties when required

Business Development:

• Identify up-sell opportunities within the client base
• Provide feedback on unmet customer needs to internal teams
• Drive revenue growth through enhanced customer engagement
• Meet monthly objectives set in collaboration with management

Performance & Compliance:

• Ensure adherence to KPIs and company standards
• Maintain accurate and efficient updates of client details
  
• Meet daily activity goals to sustain business activity levels
  

Essential Qualifications:

• Grade 12 (High School Certificate)
• Written and spoken proficiency in Afrikaans and English

Required Experience:

• Minimum 1 year experience in an inbound call centre environment
• At least 2 years experience incustomer relationship management (CRM) or account management
• Minimum 2 years experience in the financial or investment industry

• Financial or investment-related tertiary qualification
• Training experience (advantageous)

• Standard office hours with potential for weekend work and irregular hours
• Collaborative environment working closely with content, development, product, and sales teams
• Fast-paced call centre environment, based at our  Cape Town office

If this sounds like a role you can thrive in, then apply today!

Given the employment equity policy of Media24, preference will be given to suitable candidates from the designated groups.