Introduction:

The role is responsible for supplier coordination, product and services catalogue accuracy, policy adherence, troubleshooting store issues, and providing visibility on GNFR performance and supply risks and opportunities across the group.

Description:

Store Support & Guidance

• Provide day-to-day support to all TBCO stores on GNFR processes and queries.


• Guide stores on how to navigate and use the ERP Procurement Portal correctly.


• Assist stores in selecting vetting the correct pre-approved GNFR suppliers per category.


• Ensure stores understand and follow correct GNFR procedures, item codes, pricing, and product and services catalogues.


• Attend to urgent store escalations — such as delays, service issues, and supplier response gaps.’


• Update the Group Supplier Landscape – Preferred Supplier Base


• Educate store teams on procurement policy, compliance rules, and best practice.

Supplier Coordination

• Act as the first point of contact between stores and GNFR suppliers for operational matters.


• Set up Supplier Meetings & Attend Supplier Review meetings


• Follow up with suppliers on quotes, lead times, deliveries, and outstanding service requests.


• Monitor supplier adherence to:




• Contracted pricing


• Service Level Agreements


• Delivery timelines


• Quality standards




• Capture and track supplier non-performance and escalate serious issues to the Lead GNFR Procurement Manager.


• Support the onboarding process by collecting required supplier documents and ensuring completeness.


• Issue RFQ ‘s, Follow up RFQ;s and evaluate RFQ’s for review


• Assist Payment Queries with Suppliers


• Supplier Credit applications On Boarding along with Contract Management SLA Register of Contracts


• Administrative

Compliance & Policy Enforcement

• Ensure all stores follow TBCO Group Procurement rules:




• No off-ERP purchases


• Mandatory use of preferred suppliers


• Correct GNFR category usage


• Approved pricing only




• Identify and flag any non-compliant behavior or process gaps to the Lead GNFR Procurement Manager.


• Assist with internal audits by ensuring all supplier contracts, BEE certificates, and compliance documentation are current and correctly filed.


• Support the rollout of new procurement policies or updated GNFR processes.

GNFR Catalogue, Pricing & Contract Maintenance

• Keep GNFR supplier catalogues up-to-date, including item descriptions, pricing, and SKUs.


• Update price lists and ensure stores are informed of any changes.


• Track expiry dates on contracts, compliance certificates, and mandatory supplier documents.


• Upload and maintain documentation on the procurement system.


• Support new GNFR category additions, pricing reviews, and contract renewals

Reporting & Analytics

• Prepare monthly GNFR reports showing:




• Key supplier issues


• Compliance performance by stores


• Top escalations and resolutions


• Catalogue updates


• Supplier performance trends (service levels, quality, pricing accuracy)




• Identify cost-saving opportunities and areas for improvement.


• Provide insight into GNFR spend patterns, risks, and inefficiencies

Requirements:

• 1–3 years’ experience in Procurement, Buying, Supply Chain, or administrative coordination


• Exposure to GNFR categories (maintenance, cleaning, security, services, etc.) is an advantage


• Experience using ERP procurement systems (SAP, Sage, Oracle, or similar Babbage) preferred


• Certificate/Diploma in Procurement, Supply Chain, Business Administration (advantageous)


• Prior experience in a retail or multi-store environment beneficial