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Our client is a solo, board-certified obstetrics and gynecology practice on New York City’s Upper East Side, offering personalized women’s health care across every stage of life. The practice blends modern, evidence-based medicine with “classic care,” emphasizing unhurried visits, continuity, and a strong doctor-patient relationship.

Responsibilities: 

• Manage inbound and outbound patient calls, answer basics inquiries, represent doctor warmly and professionally.
• Schedule, confirm appointments; maintain the calendar; send patient  portal and onboarding info.
• Triage and manage the email inbox; respond to routine administrative inquiries and escalate to the doctor as needed. 
• Collect and enter accurate patient demographics and U.S. insurance details, including out-of-network plans; prepare reimbursement forms
• Handle light insurance tasks including out-of-network eligibility checks, prior authorizations, and surgery scheduling. 
• Triage patient messages, and notify urgent issues via WhatsApp or task management tools. 
• Assist with insurance prior authorizations and related follow-ups.
• Explain out-of-network coverage, reimbursement processes, and patient financial responsibility with empathy and clarity