Back to Search Results

Signal Management Coordinator

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Admin Security
Reference: 162758

Apply before Dec 19 2025 | 7 Days left

Apply

Vacancy Details

Employer: Fidelity Services Group

Overall Purpose of the Job:

To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs.

Minimum qualifications and experience:

Grade 12/ Matric
Computer Literate essential ( MS Office Outlook)
Customer Service experience
Knowledge of ADT systems, i.e Listener and Technical experience (advantageous)

Main duties & Responsibilities:

Arrange Technical call outs and ensure technicians are adequately scheduled
Arrange for excessive response letters to be delivered to repetitive clients
Check and monitor completed technical call outs by Signal Management technicians to rectification.
Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer alarms.
Collaborate with other business units
Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
Drive a reduction in customer activity rates
General administrative duties.

Behavioral Competencies:

Problem Solving
Customer Focus
Planning and organising
Written Communication
Drive for results

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Apply

2 people have applied for this job. 118 people have viewed this job.

About Fidelity Services Group

Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.

Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.

Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.

The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market