ROLE CONTEXT

Are you a driven and service-focused leader with strong technical and operational management experience?

We’re looking for a highly experienced, trade qualified, hands-on and results-driven HVAC Service Manager to oversee the delivery of HVAC services across a portfolio of client contracts. This role combines team leadership, client engagement, SLA management, and operational oversight to ensure exceptional service delivery. If you thrive in a fast-paced environment and enjoy leading people while driving operational excellence — this is your opportunity to make an impact.

WHAT YOU’LL BE DOING (KEY RESPONSIBILITIES)

As a Service Manager, you will be responsible for:

• Oversee maintenance, repairs, and service delivery across client sites, ensuring high-quality work and compliance with SLAs.
• Manage technical teams, conduct performance reviews, assign work, and promote training and staff development.
• Attend client meetings, resolve queries and complaints, understand client needs, and ensure expectations are exceeded.
• Plan and coordinate maintenance schedules, manage job volumes, and ensure timeous documentation and reporting.
• Provide technical guidance, assist with fault diagnosis, cost analysis, and ensure proper scheduling of repairs and audits.
• Support planning, scheduling, and control of multi-site projects; ensure time, budget, and quality standards are met.
• Ensure all service activities adhere to organisational, industry, and safety standards; conduct site inspections and audits.
• Compile performance reports, analyse operational trends, support budgeting, and maintain accurate documentation.

WHAT YOU NEED TO SUCCEED 

Experience:

• 3–5 years’ experience in a technical, HVAC, or service-related operations role.
• Proven ability to coordinate teams, manage service delivery, and oversee multiple client portfolios.
• Experience working with SLAs, maintenance planning, and service workflows.
• Hands-on experience leading teams and coordinating technical projects.
• Ability to negotiate vendor contracts and oversee supplier relationships.
• Experience working with SLAs, quality control standards, and risk mitigation strategies.

Qualifications:

• Matric / Grade 12 (essential).
• Trade Test Qualification as Air-conditioning or Refrigeration Mechanic
• Diploma in Business Administration, Operations Management, or related field (advantageous).
• Technical background or strong technical understanding (advantageous).
• Valid driver’s licence (essential).

SKILLS & KNOWLEDGE – WHAT SETS YOU APART

• Ability to guide and inspire teams toward project success.
• Problem-solving mindset with a proactive approach to project risks and challenges.
• Effective communication and ability to foster long-term partnerships.
• Exceptional ability to multitask and handle multiple projects simultaneously.
• Strong organisational and coordination skills.
• Excellent communication and client relationship abilities.
• Skilled in Excel, reporting, and data management.
• Understanding of service delivery workflows, scheduling, and resource planning.
• Ability to lead teams, manage conflict, and drive high performance.
• Resilience, problem-solving ability, and strong attention to detail.

WHAT WE OFFER…

• Be part of a respected technical services organisation where your leadership drives service excellence.
• Opportunity to lead a team, collaborate with senior stakeholders, and make meaningful operational impact.
• Access to Medical Aid, Provident Fund, and a 13th Cheque.
• Continuous development, mentorship, and opportunities for career advancement.
• A dynamic work environment that values innovation, teamwork, and service quality.

READY TO MAKE YOUR MOVE?