The Warehouse Manager is responsible for the overall performance of the warehouse. The Warehouse Manager is responsible for the planning, organising, directing and controlling of all warehouse activities. The Warehouse Manager assists management in establishing warehouse performance objectives and standards. He/she is accountable for achieving prescribed company objectives in regards to cost, productivity, accuracy, and customer service. He/she is responsible to manage all aspects of customer requirements including but not limited to: inventory accuracy, distribution, receiving, housekeeping, and logistics.

Main duties and responsibilities will include, but will not be limited to:

• Operations:Ensure the development of systems and procedures for operating and managing physical warehouse, human resources and equipment in a profitable manner. Plan, direct and implement warehouse operations, procedures and support to meet prescribed productivity and service levels.
• Labour Management:Directs the operation of the warehouse team to achieve prescribed objectives and standards. Develop and maintain a productive, motivated workforce by ensuring effective hiring, training and development of warehouse staff. Creates programmes to counsel and discipline staff. Provides timely and appropriate performance reviews to all direct reports and ensures the same is done for all warehouse staff.
• Customer Service:Maintain a professional and courteous relationship with all customers (internal and external). Establish programmes to improve customer awareness at all levels in the warehouse. Maintain records and reports to ensure customer service levels are being met. Develop and maintain strong partnership with customers in order to achieve financial results.
• Inventory Management:Ensures all customers objectives and standards are met in regards to inventory accuracy. Is accountable for the stock management of the warehouse as it pertains to loss/damage.
• Safety/Housekeeping: Develop, implement, and maintain appropriate programs to ensure that all safety and housekeeping standards and objectives are met. Assure compliance to regulations in regard to safety certification to forklift drivers, and OHSA guidelines.
• Equipment and Facility:Procure equipment and facility preventative maintenance services to assure efficient operations of all facets of the warehouse. Maintain suitable equipment and services to assure security of company assets.
• Identify and implement changes in areas for potential cost savings and process improvement
• Drive automation within processes to achieve long term cost and efficiency savings
• Mentor, Coach and provide continuous feedback to direct reports.

Qualifications, skills and experience:

• Relevant Degree – Essential
• Extensive experience in end-to-end warehouse management
• Excellent skills in planning, controlling, staffing, budgeting, organising, and communication are required.
• The ability to develop effective relationships, provide leadership, and integrate diverse activities and individuals toward achieving objectives and standards are critical.
• Ability to develop and execute a root cause analysis and fix
• Ability to develop new and innovative operational solutions
• Excellent networking, relationship building/maintenance, communication and presentation skills
• Financial acumen, ability to make effective decisions, and experience managing projects and risk
• Excellent Computer Skills (experience in WMS essential)
• Self-starter attitude
• Strong written and verbal communication skills