Warranty Administrator Kia South Africa (Pty) Ltd - IMFRG Alberton

Gauteng
Salary: Market Related
Job Type: Permanent
Sectors: Admin Automotive
Reference: 162701

Apply before Dec 17 2025 | 7 Days left

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Vacancy Details

Employer: Motus Corporation

Job Description:

To deliver clerical support in order to process warranty transactions accurately and timeously through the
execution of predefined work objectives as per agreed standard operating procedures

Purpose:

Contribute to the development of standard operating procedures and guidelines within the area of
accountability
Deliver on agreed performance targets according to set procedures and service level agreements
Ensure all applicable documentation is accurate, updated and costed correctly
Execute work in line with governance and compliance processes
Identify and apply known solutions to operational challenges and escalate unresolved issues
Monitor claims processed within set time stipulated and finalisation as per policies and procedures
Plan for and administer processes related to warranty tasks and activities, effectively and
efficiently
Record and report on work activities to provide timely and accurate information for decision making
in area of accountability

Finance:

Execute work activities effectively and efficiently in order to maximise efficiencies and reduce
unnecessary delays in achieving goals of the office

Client:

Deliver services and/or products that create a culture which aims to meet or exceed customers'
expectations in the business
Deliver work activities effectively to satisfy customers
Liaise and interact with customers (internal and external) via approved communication channels in
a positive and helpful manner

People:

Attend learning initiatives to improve work quality and enhance own skills
Own and live up to company values

Behavioural Competencies:

• Interacts with clients in a respectful, helpful and responsive manner
• Responds to client needs with appropriate level of urgency
• Informs clients timeously of reasons for possible problems, such as unexpected disruptions
• Seeks feedback to develop a clear understanding of client needs and outcomes
• Discusses issues with supervisors and managers related to the quality of product and services and offers ideas /solutions to improve quality
• Improves own skills and competencies with a practical and hands-on approach to learning new things
• Provides on-the job training or guidance to facilitate the adoption of improved ways of work

Qualifications and Experience:

1 - 2 years' experience in a similar environment

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About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.

Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.

Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.

Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.