We are seeking an experienced German-speaking Team Leader to guide, mentor, and inspire a team of call centre professionals. In this role, you will drive service excellence, optimize operational performance, and support the continuous development of your team.

Key Responsibilities:
-Oversee day-to-day operations and ensure consistent, high-quality performance across the team
-Monitor KPIs, identify improvement opportunities, and implement effective action plans
-Conduct regular coaching sessions, one-on-ones, and performance reviews
-Partner closely with Quality Assurance and Training teams to uphold service standards
-Cultivate a positive, motivated, and accountable team culture

Requirement:
-Fluent in German (C1) with strong English communication skills
-Minimum 2 years of leadership experience in a BPO, call center, or similar fast-paced environment
-Demonstrated ability to lead, inspire, and develop high-performing teams
-Strong analytical mindset with excellent communication and problem-solving skills
-Solid understanding of call center KPIs, workflows, and customer service best practices

Benefits:
-Medical insurance and group cover, which consists of death, disability and funeral cover.

Job location:
-Cape Town (in office role)

To apply kindly send your updated CV and supporting documents to info@jai.co.za