- Vereeniging
- Salary: Market Related
- Job Type: Permanent
- Sectors: Engineering Automotive
- Reference: 162583
Vacancy Details
Employer: Motus Corporation
Location: Vereeniging
Position Type: Full-time
Salary: Competitive
Company Description: Motus VW Vereeniging
Overall Role:
We are seeking a skilled Specialist Technician Service to join our team and provide technical support and assistance to customers in need. The successful candidate will be responsible for diagnosing and resolving technical issues, coordinating service appointments, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, or in person
- Diagnose and resolve technical issues related to products or services
- Coordinate service appointments and ensure timely and efficient service delivery
- Communicate with customers to provide updates on service requests and ensure overall satisfaction
- Develop and maintain relationships with customers to promote repeat business and referrals
- Keep accurate records of customer interactions and service results
- Collaborate with other team members to improve processes and service delivery
- Stay up-to-date on industry trends and developments to provide the best possible service to customers
Qualifications:
- High school diploma or equivalent; technical certification or degree preferred
- 2+ years of experience in a technical support or service role
- Strong problem-solving skills and ability to think creatively to resolve technical issues
- Excellent customer service and communication skills
- Ability to work independently and prioritize multiple tasks effectively
- Familiarity with various technical tools and software applications
- Valid driver's license and clean driving record
- Willingness to travel to customer locations as needed
If you are a motivated and customer-focused individual with strong technical skills, we encourage you to apply for the Specialist Technician Service position. Join our team and help us provide top-notch service to our customers.
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About Motus Corporation
Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.
Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.
Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.
Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.
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