Vacancy Details
Employer: Fidelity Services Group
The ideal candidate will be responsible for managing and responding to customer inquiries and requests through the Whatsapp platform. This role requires strong communication skills, attention to detail, and the ability to think quickly.
QUALIFICATION & EXPERIENCE:
- Grade 12 (Matric)
- Grade C PSIRA Registered
- Comes from security industry
Responsibilities and duties:
Administration
- Monitor and action emergency and non-emergency signals
- Phoning of the Premises/ Clients/ Key holders
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
- Monitoring and action of vehicle violations
- Updating of timesheets
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
CLIENT LIAISON
- Telephonic assistance with any problems or complaints
- Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
- Reporting of any faulty alarm systems through the appropriate channel(s)
- Sales leads to be recorded and reported through the appropriate channel(s)
Assist with all incidents and requests on dedicated LSS areas paying clients and none-clients.
Book on duty in designated WhatsApp groups to inform clients and CPF members of Fidelity-ADT's presence.
Monitor community groups for emergency requests, ensuring prompt dispatch of response vehicles.
STANDARD OPERATING PROCEDURES
- Standing Operating Procedures must be upheld
- Meeting and keeping on agreed upon service level and performance targets
- High standard of service must be upheld
- Ensure that the disciplinary code is always adhered to.
- Ensure compliance at all times.
- Ensure that the company values are always upheld.
- Stress Tolerance
- Initiating Action
- Continuous Learning
- Quality Orientation
- Compliance
- Tenacity
- Conflict Management
- Computer literacy (word, Excel, Outlook, Presentations)
- Telephone etiquette
- Client Liaison
- Fluency in English
- Assisting with other ad-hoc tasks and projects as and when required
1 person has applied for this job. 87 people have viewed this job.
About Fidelity Services Group
Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.
Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.
Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.
The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market
More Jobs at Fidelity Services Group
Treasurer- Hermanstad
- Pretoria
- Job Type: Permanent
- Posted 10 Dec 2025 | 15 Days left
Hybrid Sales Consultant - Garsfontein
- Gauteng
- Job Type: Permanent
- Posted 10 Dec 2025 | 8 Days left
Hybrid Sales Consultants - Johannesburg South
- Johannesburg South
- Job Type: Permanent
- Posted 10 Dec 2025 | 8 Days left
Data Centre Operator - National Command Centre
- Roodepoort
- Job Type: Permanent
- Posted 10 Dec 2025 | 9 Days left
