Job Title: Data Centre Operator 

Department: Data Centre (National Command and Risk Centre) 
Reports To: Data Centre Manager (Günther Van Den Berg) 

 Job Summary: 

Data Centre operators are responsible for maintaining system Data and client profile details. Changing alarm profile configuration ensuring optimal performance in alarm monitoring requirements.  

Key Responsibilities: 

 Onboarding of New Clients: 

• Client Information Collection: Gather necessary details including contact information, security requirements, and location specifics. Perform data vetting on all received data from sales representatives and technicians. 

• System Setup: Configure client-specific systems and software, ensuring integration with existing security infrastructure. Configuration of alarm systems to adhere to client specific monitoring requirements 

• Testing: Conduct thorough testing to ensure all systems are functioning correctly. 

 Change Requests: 

• Request Analysis: Assess the impact and feasibility of the requested changes. 

• Implementation Planning: Develop a plan for implementing changes, including timelines and resource allocation. 

• Execution: Make the necessary changes on the specific monitoring platforms ensuring minimal disruption to services. 

• Validation: Verify that the changes have been implemented correctly and that the system is working as expected. 

 Open and Closing Changes: 

• Schedule Updates: Adjust schedules for opening and closing times based on client requirements. Mitigate overactive missed closing and illegal opening events received due to incorrectly verified office hours 

• Access Control and remote support 

• Modify access control settings to align with new schedules. 

• Modify user access remotely 

• Provide remote support to technicians and users requiring changes on alarm systems. 

• Modify access rights for new keyholders and revoke access for former keyholders 

 Testing 

• Ensure all equipment is working through thorough test process with technician on site. 

• Provide full report on outcome to the client and technician. 

• Identify and report faults encountered during test process. 

Qualifications & Skills: 

• Grade 12 

• Grade C PSIRA (SOB) registered and accredited 

• Own reliable transport. 

• Your current warnings and Absenteeism will be checked before you can be considered as candidate. 

•  Client Onboarding & System Setup 

Data Accuracy & Validation 

• Strong attention to detail for vetting client data. 

• Ability to interpret and verify technical and contact information. 

Technical Configuration 

• Proficiency in configuring alarm systems and monitoring platforms. 

• Understanding of security infrastructure and integration protocols. 

Software & Systems Knowledge 

• Familiarity with client-specific software and system setup procedures. 

Testing & Quality Assurance 

• Skills in conducting system functionality tests. 

• Ability to identify and troubleshoot setup issues.