A call center based in Wynberg requires an on site HR officer to monitor the following,

1. Recruitment & Hiring

• Sourcing and attracting candidates for call center positions.
• Conducting interviews and assessments (communication skills, problem-solving, etc.).
• Onboarding new hires and ensuring they understand company policies and expectations.

2. Employee Engagement & Retention

• Implementing programs to boost motivation and reduce attrition.
• Conducting surveys and feedback sessions to improve work culture.
• Organizing team-building activities and employee recognition programs.

3. Performance Management

• Monitoring key performance indicators (KPIs) such as attendance, productivity, and quality scores.
• Providing coaching and performance improvement plans.
• Addressing underperformance and ensuring agents meet company standards.

4. Payroll & Benefits Administration

• Managing salaries, incentives, and overtime payments.
• Handling employee benefits like paid leaves, and bonuses.
• Ensuring compliance with labor laws and company policies.

5. Employee Relations & Conflict Resolution

• Addressing workplace grievances and disputes.
• Enforcing disciplinary policies while maintaining fairness.
• Acting as a mediator between employees and management.

6. Compliance & Legal Responsibilities

• Ensuring adherence to labor laws and industry regulations.
• Managing contracts, confidentiality agreements, and workplace policies.
• Conducting audits to prevent workplace issues like harassment or discrimination.

7. Workforce Planning & Scheduling

• Assisting in shift management to ensure adequate staffing.
• Forecasting hiring needs based on call volume and business growth.
• Implementing flexible work arrangements when needed.

Your responsibilities will not be limited to the above.