Motus Isuzu Isando has a vacancy for an Administrator: Dealer Warranty. Reporting to the Service Manager. The person in this position will be responsible for ensuring that the process of warranty claims is timeously and accurately processed in terms of Company Policy and Procedures.

KEY OUTPUTS OF THE JOB

• Marry up invoices, outwork invoices and orders to respective job cards
• Perform all calculations within correct mark-up
• Clear in advance all accounts with debtors
• Check all repair orders have been signed by the owner
• Check technicians record of work is completed
• Check recorded Technicians clock times
• Check parts department confirmation of parts supplied, and have been signed by the Service Advisor
• Invoicing and marking up
• Process warranty claims in terms of Company Policy and Procedures (accurately and timeously)
• Obtain correct information on warranty claim regarding Customer complaint and cause of defect
• Obtain all relevant documentation pertaining to claim
• Ensure that claim tags are attached to parts and forwarded in time
• Check suspense file daily
• Control claims status and report to Manager
• Control claims register and ensure that payment is received
• Assess vehicles eligibility for warranty work
• Check and confirm that all warranty parts have been tagged and stored by the Technicians correctly on a daily basis
• Assess and submit warranty claims in line with guidelines as set out by the distributor
• Assist with any other reasonable duties if and when required
• Attend all training courses as held by the distributor.

QUALIFICATIONS

• A minimum of Grade 12.
• 3 or More years Warranty Admin experience
• Motor industry experience will an advantage
• Must have excellent verbal communication skill
• Computer literacy is essential

BEHAVIOURAL COMPETENCIES

• Knowledge of costing procedures
• Attention to details
• Performance driven
• Ability to work under pressure
• Motor industry experience will be an advantage

Specific Role Responsibilities

• Prospect for Sales
• Conduct vehicle sales
• Manage our customer relationship
• Conduct efficient sales promotion activities

Skills and Personal Attributes

• Problem Soling
• Attention to detail
• Interpersonal
• Practical management skill