Introduction:

The Process Governance & Data Analyst plays a pivotal role in maintaining the integrity, visibility, and accountability of TBCo’s business processes across all divisions. Reporting to the Architecture & Planning Manager, this role supports the CIO’s enterprise transformation strategy by ensuring that all processes, controls, and performance metrics are properly documented, tracked, and reported.

Description:

The Process Governance & Data Analyst plays a pivotal role in maintaining the integrity, visibility, and accountability of TBCo’s business processes across all divisions. Reporting to the Architecture & Planning Manager, this role supports the CIO’s enterprise transformation strategy by ensuring that all processes, controls, and performance metrics are properly documented, tracked, and reported.

The incumbent ensures that TBCo’s process repository, governance frameworks, and KPI dashboards are accurate, auditable, and continuously updated, enabling management to make data-driven decisions and maintain full compliance with governance and audit standards.

Key Responsibilities

1. Process Governance & Repository Management

• Maintain TBCo’s central process repository, ensuring that all approved processes, SOPs, and RACIs are version-controlled and accessible.


• Coordinate updates and reviews of process documentation with business process owners.


• Develop and enforce governance standards for documentation naming, versioning, and approval.


• Manage the repository taxonomy and metadata to ensure alignment with enterprise architecture and business capability maps.


• Support internal audits by providing process documentation and control evidence.

2. Data Management & KPI Reporting

• Collect, validate, and analyse process performance data from Shared Services, Operations, and IT systems.


• Develop and maintain dashboards that report process efficiency, compliance, and automation metrics.


• Support KPI design and ensure alignment with corporate strategy and CIO scorecards.


• Ensure accuracy and timeliness of monthly and quarterly performance reporting.


• Conduct variance and root-cause analysis on process deviations and escalate findings.

3. Process Compliance & Audit Support

• Monitor compliance with approved SOPs, policies, and process controls.


• Maintain a process audit calendar and track internal audit findings related to process governance.


• Liaise with Internal Audit, Risk, and Finance to support walkthroughs, testing, and evidence provision.


• Track closure of non-compliance findings and report remediation progress to the Architecture & Planning Manager and CIO.


• Support the development of process self-assessment tools and checklists for process owners.

4. Data Quality & Integrity Assurance

• Validate the accuracy and completeness of process data across systems (ERP, BI, CRM).


• Collaborate with IT and business teams to resolve data inconsistencies or errors.


• Maintain process-related master data and metadata used in dashboards and reports.


• Ensure compliance with POPIA and BUCO’s data governance policies.

5. Continuous Improvement & Analytics Enablement

• Provide data-driven insights to support process improvement initiatives across Shared Services, Procurement, and Store Operations.


• Identify trends, risks, and opportunities for improvement based on audit results and KPI analysis.


• Support implementation of workflow and automation tools by documenting data requirements and performance measures.


• Assist in the rollout of process maturity assessments and benchmarking studies.

6. Collaboration & Stakeholder Engagement

• Work cross-functionally with Business Process Analysts, IT, and Operations teams to ensure governance alignment.


• Partner with the Finance and Audit teams to improve reporting accuracy and compliance oversight.


• Communicate governance updates, dashboards, and reports to key stakeholders.


• Support change management and process awareness initiatives led by the CIO’s office.

Requirements:

• Bachelor’s Degree or Diploma in Business Analytics, Information Systems, Industrial Engineering, or related field.


• 2–5 years’ experience in data analytics, business process governance, or audit support roles.


• Proficiency in Excel and data query tools (SQL, Oracle).


• Experience maintaining process repositories or governance frameworks (e.g., SharePoint, ARIS, Nintex, Visio).


• Familiarity with ERP systems (Klipboard, Syspro, SAP, Oracle) and business process models.


• Basic understanding of King IV, POPIA, and internal audit methodologies.


• Lean Six Sigma certification (advantageous).