Introduction:

The Senior Business Process Analyst (Procurement & Merchandise) supports the CIO’s enterprise transformation agenda by analysing, optimising, and standardising procurement, sourcing, and merchandise management processes across TBCo.-

Description:

The Senior Business Process Analyst (Procurement & Merchandise) supports the CIO’s enterprise transformation agenda by analysing, optimising, and standardising procurement, sourcing, and merchandise management processes across TBCo.

This role ensures that all procurement and merchandising activities, from supplier onboarding and contracting to product ranging, replenishment, and pricing, are executed efficiently, consistently, and in alignment with TBCo’s centre-led operating model. The incumbent partners closely with Merchandise, Supply Chain, Finance, and IT leaders to integrate process design with digital enablement, automation, and data analytics.

Key Responsibilities

1. Process Analysis & Design

• Map and document end-to-end procurement and merchandise workflows.


• Identify inefficiencies, duplication, and gaps between central (Head Office) and store-level operations.


• Design “To-Be” processes aligned with TBCo’s enterprise architecture, supply chain strategy, and CIO objectives.


• Facilitate workshops with Procurement, Merchandise, Finance, and IT teams to validate process improvements.


• Maintain detailed process documentation and version control in the process repository.

2. Process Optimisation & Continuous Improvement

• Apply Lean Six Sigma principles to remove waste, reduce cycle time, and improve cost efficiency.


• Develop and maintain standard operating procedures (SOPs) for procurement, replenishment, and supplier management.


• Establish KPIs for procurement and merchandise functions (e.g., supplier on-time delivery, cost savings, catalogue accuracy).


• Collaborate with Merchandise leadership to drive compliance with preferred supplier frameworks and category management processes.


• Implement feedback and improvement loops across stores and head office.

3. Digital & Automation Enablement

• Partner with Architecture, IT, and ERP teams to automate sourcing, order placement, and replenishment processes.


• Identify opportunities for RPA (Robotic Process Automation) in supplier invoice processing, purchase order creation, and contract renewals.


• Define and test ERP enhancements to support catalogue management, price updates, and supplier self-service.


• Support the rollout of BI dashboards to track supplier performance, spend analytics, and procurement KPIs.


• Ensure digital tools (e.g., procurement portals, supplier databases) align with governance and data standards.

4. Governance, Compliance & Risk

• Ensure all procurement and merchandise processes align with Group policies, King IV principles, and POPIA requirements.


• Enforce supplier compliance with contractual terms, pricing agreements, and ethical sourcing standards.


• Support audit readiness by maintaining transparent documentation of supplier onboarding, approvals, and purchase controls.


• Ensure alignment with delegation of authority, tender, and sourcing approval processes.


• Identify process risks and develop control mitigation plans.

5. Business Process Auditing

• Conduct periodic process audits across Procurement and Merchandise functions to verify compliance with standardised procedures, contracts, and supplier governance frameworks.


• Develop audit checklists and process risk registers for procurement and supplier management.


• Perform control testing for P2P and category management workflows.


• Identify and report process gaps, control weaknesses, and policy breaches to executive in charge and CIO.


• Track and monitor corrective actions and provide quarterly reports to the CIO and Audit Committee.

6. Collaboration & Stakeholder Engagement

• Partner with Procurement, Merchandise, Finance, Supply Chain, and IT to ensure end-to-end process alignment.


• Engage with suppliers and internal stakeholders to communicate new processes, systems, and compliance expectations.


• Facilitate change management sessions and training to ensure adoption of new tools and workflows.


• Support cross-functional transformation initiatives and report on progress to the CIO’s executive forums.

Requirements:

• Bachelor’s Degree in Supply Chain, Procurement, Industrial Engineering, or Business Process Management.


• Postgraduate Diploma or Master’s Degree (advantageous).


• 5+ years’ experience in procurement, merchandising, or process optimisation roles.


• Proven experience in mapping and redesigning procurement and inventory processes using BPMN or equivalent.


• Certification in Lean Six Sigma (Green Belt or higher).


• Proficiency in ERP systems (Klipboard/Babbage, Syspro, SAP, or Oracle).


• Experience with analytics tools (Power BI, SQL, or equivalent).