Introduction:

The Senior Business Process Analyst (Finance & Shared Services) plays a critical role in supporting the CIO’s enterprise transformation agenda by analysing, optimising, and standardising financial and administrative processes across the organisation.

Description:

The Senior Business Process Analyst (Finance & Shared Services) plays a critical role in supporting the CIO’s enterprise transformation agenda by analysing, optimising, and standardising financial and administrative processes across the organisation.

This role ensures that the Finance and Shared Services Centre (SSC) operates with maximum efficiency, accuracy, and control through digitised, standardised, and well-governed processes. The incumbent will partner with finance, procurement, and technology leaders to integrate business process design with automation, data analytics, and system optimisation, turning complexity into simplicity and driving measurable performance improvement.

Key Responsibilities

1. Process Analysis & Design

• Conduct end-to-end process mapping for core finance workflows, including Procure-to-Pay (P2P), Order-to-Cash (O2C), Cash-to-Bank (C2B), and Expense Management.


• Identify inefficiencies, bottlenecks, and non-value-adding activities within the SSC.


• Develop “To-Be” process models aligned to TBCo’s enterprise architecture and CIO strategy.


• Facilitate workshops with Finance, Procurement, and IT teams to validate process improvements.


• Maintain detailed process documentation and version control in the process repository.

2. Process Optimisation & Continuous Improvement

• Apply Lean Six Sigma methodologies to improve accuracy, speed, and cost efficiency.


• Design standard operating procedures (SOPs) and internal controls for finance operations.


• Collaborate with the SSC leadership to embed process KPIs and performance dashboards.


• Monitor key metrics (cycle time, error rate, DSO, payment accuracy) and drive corrective actions.


• Establish feedback loops for continuous improvement and innovation.

3. Digital & Automation Enablement

• Partner with IT, Architecture, and ERP teams to automate transactional processes (e.g., invoice matching, supplier payments, bank reconciliations).


• Identify opportunities for robotic process automation (RPA) and workflow optimisation.


• Test and validate system enhancements to ensure alignment with process standards.


• Support implementation of analytics tools and BI dashboards for finance performance tracking.

4. Governance, Compliance & Risk

• Ensure financial processes align with King IV governance principles and POPIA requirements.


• Support audit readiness through transparent process documentation and traceability.


• Identify control weaknesses and recommend remediation actions.


• Ensure alignment with Group policies, approval frameworks, and delegation of authority matrices.

5. Collaboration & Stakeholder Engagement

• Partner with Finance, Procurement, Operations, and IT leadership to embed standardised processes and workflows.


• Engage SSC teams to build ownership and accountability for process improvements.


• Support the CIO in developing cross-functional improvement initiatives and reporting progress to executive committees.


• Provide process training and mentoring to SSC staff to enhance adoption.

6. Business Process Auditing

• Conduct periodic business process audits across the Finance and Shared Services Centre to verify compliance with approved process standards, policies, and SOPs.


• Develop and maintain audit checklists, process risk registers, and control self-assessment tools to ensure financial workflows meet internal and external compliance requirements.


• Identify and report process gaps, control weaknesses, and policy breaches to executive in charge and CIO.


• Perform walkthroughs and sampling of critical processes to assess control effectiveness and data integrity.


• Identify process gaps, control weaknesses, and policy deviations, and recommend corrective actions.

Requirements:

• Bachelor’s Degree in Finance, Accounting, Industrial Engineering, or Business Process Management.


• Postgraduate Diploma or Master’s Degree (advantageous).


• 5+ years’ experience in financial process improvement, shared services, or finance transformation.


• Proven experience in mapping and optimising finance processes using BPMN or equivalent.


• Certification in Lean Six Sigma (Green Belt or higher).


• Proficiency in ERP systems (Klipboard/Babbage, Syspro, SAP, Oracle, or similar).


• Experience with data analytics tools (Power BI, SQL, or similar).