- Randburg
- Salary: Market Related
- Job Type: Permanent
- Sectors: Investment Management
- Reference: 162284
Vacancy Details
Employer: Moladira Skills
To lead, develop and coach a team of Outbound Debt Collection Agents by driving the daily and monthly production and achievement of set targets and SLAs, and providing accurate daily reporting on individual and team performance.
QUALIFICATIONS & EXPERIENCE REQUIREMENTS:
- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 2 years’ experience in a debt collection call center leadership experience as a Team Leader/ Supervisor.
- Proven experience in working with debt review and all processes
- Telecommunications experience is an advantage.
- Proven experience in handling IR procedures and performance improvement processes.
- Proficient in utilising reporting platforms.
- Good understanding of the Debt Collectors Act and POPIA regulations.
- Sound understanding of the DebiCheck process.
- Comprehensive knowledge of collections KPIs within the collections account delinquency life cycle.
KEY RESPONSIBILITIES:
- Lead and support a team of Debt Collection Agents to achieve daily, weekly, and monthly set targets.
- Monitor call quality and ensure compliance with company policies, the NCA, POPIA, and the Debt Collectors Act.
- Conduct performance reviews, coaching, and training to improve Agent productivity and skills.
- Manage team attendance, adherence, and discipline.
- Oversee daily operations, call flows, and system usage for optimal efficiency.
- Prepare and submit performance and productivity reports.
- Handle escalated debtor queries and ensure professional, ethical customer interactions.
- Identify process or performance issues and implement corrective actions.
COMPETENCIES AND SKILLS REQUIREMENTS:
- Ability to work under pressure
- Aptitude in decision-making and problem-solving
- Customer Centric
- Proficient in MS Office packages, especially Word and Excel
- Proven ability to meet targets and deadlines
- Strong leadership and coaching skills
- Strong values of curiosity, collaboration, entrepreneurial spirit, passion for winning and trustworthiness.
- Strong written and verbal communication skills
- Taking accountability and responsibility
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About Moladira Skills
Historical Footprint
Moladira Skills, founded in 2016 by Douglas James, emerged from his extensive expertise in the Flexible Recruitment and Skills Development sectors. With a notable background at companies like Kelly Group, Douglas played a pivotal role in devising and implementing innovative sourcing strategies for our corporate clientele, aligning with evolving labor regulations.
Having honed his experience in labor-intensive domains such as call centers and corporate accounts, Douglas recognized significant opportunities to enhance employment creation and bolster organizations. Moladira Skills strives to support companies on their path to sustainability and growth within the SMME and Informal Markets, offering flexible commercial solutions that align with their aspirations.
Who are we?
Pronounced - Molā-Deera or simply Molādira,
the name which belongs to the founder of the agency's late grand mother who had many good qualities and principles which can relatively be found in the Company today.
Moladira Skills is a recruitment and HR administration agency who value convenience and quality people.
What we stand for
Mission
Our Mission is to accelerate the time to fill roles, accelerate the increase in new opportunities for the unemployed and stimulate SMME Growth through leveraging legislation.
Vision
Our Vision is to be part of the many organizations that is making a meaningful contribution to increase the number of REAL/NEW job opportunities through various programmes with the SMME’s and informal sector.
Values
Being Human, Ownership & Accountability, Life Long Learning, Innovation and Flexibility, To Give, To Do and Be better, Authenticity, Engagement
Moladira Skills, founded in 2016 by Douglas James, emerged from his extensive expertise in the Flexible Recruitment and Skills Development sectors. With a notable background at companies like Kelly Group, Douglas played a pivotal role in devising and implementing innovative sourcing strategies for our corporate clientele, aligning with evolving labor regulations.
Having honed his experience in labor-intensive domains such as call centers and corporate accounts, Douglas recognized significant opportunities to enhance employment creation and bolster organizations. Moladira Skills strives to support companies on their path to sustainability and growth within the SMME and Informal Markets, offering flexible commercial solutions that align with their aspirations.
Who are we?
Pronounced - Molā-Deera or simply Molādira,
the name which belongs to the founder of the agency's late grand mother who had many good qualities and principles which can relatively be found in the Company today.
Moladira Skills is a recruitment and HR administration agency who value convenience and quality people.
What we stand for
Mission
Our Mission is to accelerate the time to fill roles, accelerate the increase in new opportunities for the unemployed and stimulate SMME Growth through leveraging legislation.
Vision
Our Vision is to be part of the many organizations that is making a meaningful contribution to increase the number of REAL/NEW job opportunities through various programmes with the SMME’s and informal sector.
Values
Being Human, Ownership & Accountability, Life Long Learning, Innovation and Flexibility, To Give, To Do and Be better, Authenticity, Engagement
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