Core duties & Responsibilities

Area

Outcomes

Student Support Department Administration

- Sending and monitoring last-attempt letters to at-risk students.

- Facilitate and organise student workshops.

- Manage the extra time/concessions list.

- Develop workshop presentations.

- Creating Posters & info graphics for the Student Support Department.

- Administrative support for student disciplinary issues.

Student administration

- Provide assistance to members of staff as well as students who require documents to be printed and/ or scanned.

- Assist with all student and other academic-related queries.

- De-enrol or withdraw students from “Belgium Campus Admin” when required/ instructed to do so.

- File student documentation, in respective students’ files.

- All other administrative duties that might be required.

Special needs students

-  Assist students with issues that may be affecting their ability to study.

-  Liaise with and refer students to appropriate departments or staff for assistance.

-  Create new (physical) student files upon confirmation of enrolment of a new student.

Customer interaction

- Contacting the responsible person who is responsible for the students’ fees if the student is reluctant to get assistance for this at-risk academic behaviour.

- Review and respond appropriately to all email, online, telephonic and in-person queries received.

- Organize on-campus activities including a one-on-one with students and group-based workshops e.g. career seminars

Workshop facilitation

- Provide regular reports to the head of the student support department on the following:

o  On a monthly basis, all activities are undertaken to improve how the counselling department functions.

o  The number of students that the counsellor(s) assisted and mechanisms that were utilized to assist students.