GENERAL·     Teamwork and communication are vital.·     By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed the guests’ expectations.·     The highest level of courtesy is expected – be friendly, interactive, efficient and organised as well as well presented, tidy and professional.·     Reception is the central hub of information for the lodge. You must be able to assist guests with general enquiries relating to all services offered at the lodge.·     Ensure smooth flow of information to other departments and ensure guest’s requests are met. DUTIES·     Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.·     Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave·     Contacting guests x nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.·     Daily update of the day sheet during the day, if necessary, with updated F&B or room information·     Retrieving all the necessary information from Opera to complete the day sheet for the next day·     Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD·     Review reservations, and escalate any issues raised·     Complete courtesy calls·     Complete daily checklists

Qualifications

• Matric / Grade 12 (required).
• Hospitality qualification or front-office training (advantageous).
• First Aid certificate (an advantage in remote lodge environments).
• Computer literacy (MS Office; reservation systems such as Opera, Panstrat, Semper, ResRequest, etc.).

Experience

• 1–2+ years experience as a receptionist, front desk agent, or guest service attendant.
• Experience in a game lodge, hotel, or hospitality environment is highly beneficial.
• Experience working in remote areas is an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to multitask and work calmly under pressure.
• Professional telephone and email etiquette.
• Strong attention to detail and accuracy.
• Guest-centric approach and warm, friendly personality.

Personal Attributes

• Well-presented, polite, and confident.
• Passionate about hospitality, wildlife, and guest engagement.
• Reliable, honest, and able to work independently.
• Flexible with work hours and able to adapt to remote lodge conditions.
• Positive attitude and commitment to delivering outstanding service.