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Customer Care Consultants

Johannesburg
Salary: (Negotiable)
Job Type: Permanent
Sectors: Telecommunications
Reference: 78591

Apply before Jan 03 2026 | 17 Days left

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External Application

Vacancy Details

Employer: Unique Personnel

3 MONTH FIXED TERM CONTRACT
Duties:

Handle incoming customer inquiries via phone, email and Whatsapp in a professional and courteous manner.
Provide technical and billing support to customers, including troubleshooting internet connectivity and Wi-Fi
Log all interactions accurately in the CRM/ticketing system.
Escalate unresolved issues to Tier 2 support or network operations when required.
Educate customers about products, packages, and service features.
Follow up on open tickets to ensure timely resolution.
Meet and exceed customer satisfaction, call handling, and resolution KPIs.

Candidate Requirements

Experience and Qualification

Matric (Grade 12) required
Minimum 5 years’ experience in a call center within an Internet Service Provider (ISP) or Telecommunications Operator.
Proven knowledge of broadband technologies (Fiber, WIFI).
Familiarity with CRM or ticketing systems
Excellent communication and problem-solving skills.
Ability to handle high call volumes and work under pressure.
Strong customer orientation and attention to detail.

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