Job purpose:

Optimise outsourced (EDC) 3rd party collections, by supporting Third-Party Manager to effectively manage systems, EDC operations, administration, processes and procedures, and ensuring sound controls are maintained at all time.

Key Accountable Responsibilities:

• Management of EDC/BPO Portfolio.
• Performing tasks using Excalibur system to support BPO/EDC as well as internal departments.
• Conducting bank recons to ensure external receipts balance to bank statements.
• Processing receipts on Excalibur system for EFT/DebiCheck payments.
• Checking BPO/EDC invoices using guidelines provided.
• Managing closed EDC books until accounts are settled or recalled.
• Providing quality service to both internally and external customers.
• Running/Uploading/Downloading reports from Excalibur to effectively manager Outsource Panel.
• Provide required reports and performance updates when requested.
• Conduct audits on BPO/EDC to ensure instructions are carried out correctly and in line with the NCA and Debt Collection Act.
• Daily receipting of payments (handover accounts)